FAQ

Frequently asked questions

Here you find answers to frequently asked questions – about our company, career opportunities, products, services and more.

About Rychiger

When was Rychiger established?

The company was founded in 1918 by Rudolf Rychiger in Steffisburg, were Rychiger still has its headquarters. Initially, Rudolf Rychiger worked from the courtyard of his home, repairing bicycles and cars. He did everything by hand, as there was no electricity.

Who owns Rychiger?

Rychiger is a private limited company managed by Axel Förster, one of the shareholders.

Where are the headquarters of Rychiger?

The headquarters of Rychiger are in the town of Steffisburg in the Canton of Berne, Switzerland.

How many sites does Rychiger operate?

Apart from the main company in Steffisburg, Rychiger owns four subsidiaries: Zellwag Pharmtech AG in Frauenfeld, Switzerland. Rychiger North America in Chicago, USA. Nuspark Inc. in Toronto, Canada. Formeleon Sp. z o.o. in Grudziadz, Poland.

In which countries is Rychiger currently operating plants?

Rychiger owns subsidiaries in Switzerland, the USA, Canada and Poland. In addition, the company runs a global network of agencies. To find a Rychiger representative near you, click here.

What is the core business of Rychiger?

Rychiger manufactures filling and sealing machines for a wide range of products. Its main markets are the food&beverage, pet food and healthcare industries.

What products are available from Rychiger?

Rychiger offers customized packaging machines for food, beverages and healthcare products. Rychiger machines are designed for the filling and sealing of portion packs made from aluminum or high-barrier plastic materials.

How many people work at Rychiger?

Rychiger currently employs more than 350 people worldwide, of which 22 are apprentices.

Where does Rychiger produce its machines?

Rychiger machines are manufactured at the company's factory in Steffisburg, Switzerland.

Working for Rychiger

What are the principles that guide Rychiger as an employer?

Rychiger is committed to an open feedback culture and promotes independent working in a safe working environment. The company offers attractive employment conditions, and all new team members obtain a proper induction and initial training.

What are the working hours at Rychiger?

Employees work 40 hours per week. Rychiger runs various part-time models and offers flexi-time without fixed presence hours.

How many holidays are Rychiger workers entitled to?

All our employees have at least five weeks of holidays per year, to a maximum of six weeks, which is more than required by law. On request and where possible, we also grant employees unpaid leave. After the birth of a child, fathers are entitled to 2 weeks paid paternity leave. Women are entitled to 16 weeks maternity leave at full pay, and may extend their leave for up to one year, although unpaid. Our employees are of course also entitled to take some paid time off for their wedding, when moving house, following the death of a close relative, etc.

What is the wage policy of Rychiger?

Rychiger is committed to fair wages, with equal pay for equal work. The wages paid to individual workers are based on their qualification and performance, as we as the financial situation of the company. For Rychiger, internal wage equity is more important than external wage equity.

What pension scheme does Rychiger operate?

Rychiger has its own pension scheme and is therefore able to offer its employees extra-mandatory benefits, including flexible pension arrangements.

Does Rychiger run a health management scheme?

The premises of Rychiger in Steffisburg can be easily reached on foot, and by public or private transport, and there are several restaurants and food outlets nearby. Rychiger runs a Food Lounge serving locally sourced food, and has a gym that is available to staff 24/7 free of charge. We run various discount schemes and cover of course all costs for personal protective equipment. Outside working hours, Rychiger employees are encouraged to participate in various sports events and training sessions, which are great opportunities to meet new colleagues.

What other benefits does Rychiger offer its employees?

The premises of Rychiger in Steffisburg can be easily reached on foot, and by public or private transport, and there are several restaurants and food outlets nearby. Rychiger runs a Food Lounge serving locally sourced food, and has a gym that is available to staff 24/7 free of charge. We run various discount schemes and cover of course all costs for personal protective equipment. Outside working hours, Rychiger employees are encouraged to participate in various sports events and training sessions, which are great opportunities to meet new colleagues.

Does Rychiger organize any team events?

We are proud of the great team spirit among our staff and promote collaboration both between individual workers and departments. Every year, we organize a number of seasonal events such as an egg hunt at Easter, family barbecues in the summer, a Christmas dinner and other informal get-togethers. And upon the successful completion of a project, the teams involved meet up to celebrate their achievement.

What apprenticeships are on offer at Rychiger?

We currently offer apprenticeships in:

  • Commerce
  • Logistics
  • Machine design
  • Polymechanics
  • Production mechanics
  • Automation

Does Rychiger offer further staff training?

Rychiger is constantly investing in management and staff development. We operate an internal training scheme and support employees who wish to obtain further qualifications in their fields. We encourage our staff members to explore further training opportunities, and we hold regular reviews in order to further our organizational development. We take steps to promote suitable candidates at every level within our company, as it is our goal to fill job vacancies internally, where this is possible. It is therefore important to us to get to know each staff member personally, so we can discuss their ambitions, plans and career prospects. This personal approach enables us to retain both talented skilled workers and managerial staff. We work hard to identify future needs and challenges so that we can prepare our teams in due course, making sure that we have the skills in place to tackle news tasks.

Does Rychiger provide parking?

Rychiger employees can park their cars free of charge in the company car park. We also offer indoor parking spaces for a fee.

Rychiger after-sales services

How can I order spare parts?

As we produce at our factory in Switzerland and run an efficient supply chain management, we can ship original spare parts for our machines to any place in the world. For each machine, we compile a detailed spare parts catalog, so that our customers to manage these parts efficiently. On request, we enter into framework agreements for spare and wear parts supply with binding delivery cycles and times. If you wish to know more about this option, please contact us. Click here to find out who you should best speak to.

Where do I find technical support?

Are you encountering problems with your machine, or do you have a general technical query? Then please contact the Rychiger service desk. Our highly qualified service agents will be delighted to assist you, and will put you through to the right person. Wherever possible, we deal with your issue during your first call. Rychiger takes technical support seriously. Your call is never routed to a call center but answered by a qualified and competent engineer who will personally take care of your problem, query or request. Should our service desk be unable to resolve your issue, we will dispatch an experienced service engineer to your site. If you have any queries or suggestions, please contact us. Click here to find out who you should best speak to.

Does Rychiger offer maintenance contracts and general overhaul services?

We strongly recommend that you have your machine serviced at regular intervals. You have of course the option to contract Rychiger with this task through a comprehensive service agreement. Our service agreements cover a range of other after-sales services, such as our special preventive maintenance program. This program is actually at the core of all our service agreements, which are of course all tailor-made to customer requirements.

Does Rychiger assist me in my continuous improvement process?

The engineering team of our customer service department is continuously revising and improving the availability and efficiency of our products. Through innovative projects0 aimed at continuous improvement, we assist you in getting more out of your machine.

What other support does Rychiger offer its customers?

As your partner, we are always there for you and support you in any way we can, so that you can stay focused on your core business. Our key account managers are in regular contact with customers and also make site visits, strengthening our partnerships and promoting the exchange of information. In this context, our innovative "two-for one" strategy where the key account manager visiting customer is accompanied by an engineer has proven particularly fruitful.

Does Rychiger offer remote support?

Yes, Rychiger offers remote support, be it through a standard solution via eWon or by means of customized remote support software.

What one-site services are available from Rychiger?

Our highly qualified service technicians call out to any site worldwide to perform the following services:

  • Installation and commissioning
  • Technical support and troubleshooting
  • Production support
  • Staff training
  • Inspections and preventive maintenance
  • CI project support
  • Retrofitting
  • Machine conversion and retooling
  • Machine relocation

Does Rychiger offer training for my staff?

Rychiger offers training for your machine operators, maintenance mechanics and electricians as well as automation specialists. On request, we devise tailor-made training programs, based on customer requirements.

Are Rychiger products covered by warranty?

The warranty terms and conditions of Rychiger AG form part of the purchase contract for your machine.

Does Rychiger offer retrofits and upgrades?

Yes, Rychiger offers both retrofits and upgrades, for instance in the context of continuous improvement or for format changes. As all requests for retrofits and upgrades are handled by the service department engineering team who is also in charge of continuous improvement of our machines, we can respond quickly to your query and propose viable solutions.

Which digital services are accessible through the E-Service portal?

The Rychiger E-Service portal provides access to Rychiger Tiki, the service ticket system for queries and requests, and to Rychiger Wiki, the online knowledge base and document management system of Rychiger. Simply click the respective link and log in, entering your username and password.

What do I find in Rychiger Wiki?

Rychiger Wiki is a knowledge database in which all information and data concerning your machine is made available to you. Here, you find technical specifications, details about the product and mechanical assemblies, electric circuit and pneumatic diagrams, operating manuals, training documents and much more. To log in to Rychiger Wiki, click here

What is Rychiger Tiki?

Rychiger Tiki is the help desk ticket system of Rychiger that enables you to request support and track interactions between you and our customer service team. Simply open a ticket, and our service team will contact you without delay to assist you. To log in to Rychiger Tiki, click here

How can I open an account to access the Rychiger e-Service portal?

The login details for access to the e-Service portal, Rychiger Tiki and Rychiger Wiki are sent by us to the customer. Have you not yet received your login details? Then please contact us by clicking here.

I cannot find my e-Service portal login details. What should I do?

If you wish to log in to the e-Service portal, Rychiger Tiki or Rychiger Wiki and do not have your login details at hand, please contact us by clicking here

I have forgotten my e-Service portal password. What should I do?

Please contact us so we can reset your password for the Rychiger e-Service portal, Rychiger Tiki and Rychiger Wiki. Simply click here.

How can I log in to the e-Service portal?

Click here to access Rychiger Wiki, our knowledge base and document management system. To open a service ticket in Rychiger Tiki, click here. You must log in, using the login details we have sent you.

Where do I find specifications and operating manuals for my machine?

All technical specifications and manuals are filed in Rychiger Wiki for download. Rychiger Wiki is part of our e-Service portal and accessible at all times. If there are any changes to the documents during the service life of your machine, the relevant documentation is automatically updated.

Where do I find the technical data of my machine?

The relevant technical specifications and operating manuals can be found in Rychiger Wiki, which is part of our e-Service portal. If there are any changes to the documents during the service life of your machine, the relevant documentation is automatically updated.

What is covered by a Rychiger Service Agreement?

A Rychiger Service Agreement is a service agreement tailor-made to suit the needs of the respective customer. It normally covers the following services and tasks:

  • On-site inspection
  • On-site maintenance
  • On-site calibration
  • Standby service
  • Premium hotline
  • Remote support
  • Refresher training
  • Critical spare parts stock
  • Revision assemblies

Machines from Rychiger

Where can I see the operating hours of my machine?

Your machine is fitted with an operating hours counter. It is installed in the electric cabinet.

How can I identify mechanical spare parts based on a drawing?

Visit Rychiger Wiki to browse through our knowledge base that contains all available information about your machine. There, you can search for the spare part in the respective assembly drawings or the drawings of the individual module. This information is of course also available in the machine documentation.

How can I identify an electrical spare part based on the circuit diagram?

Each electrical component of the machine is assigned a product number. The details of the product can be found in the product list, whereby its designation corresponds to the page number in the diagram. The same information is also available in the module layout drawings. All these and many more documents are accessible in Rychiger Wiki.

How can I identify a pneumatic spare part based on the pneumatic diagram?

Pneumatic parts can be easily identified based on the item number in the parts list included with the diagram. The relevant documents are accessible in Rychiger Wiki.

What do I need to do to prepare my machine for Rychiger remote support or maintenance?

Connect the port in the electric cabinet to your network. Please note that not all machines support remote access.

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